Refund policy

Most Lions Cage merch is made to order: your item is printed or embroidered just for you after you place your order, by our print partners. Because of that, we don’t accept returns or exchanges on any merch, including for sizing or a change of mind. Please check the size chart on each product page before you order.

Damaged, defective or wrong items

If your order arrives damaged, misprinted, defective, or isn’t what you ordered, we’ll replace it free of charge. Email contact@thelionscage.com within 30 days of delivery with your order number and a photo of the problem. You don’t need to send the item back.

Lost packages

If your package is lost in transit or tracking shows it was delivered but you didn’t receive it, contact us within 30 days of the expected delivery date and we’ll work with the carrier and our print partner to resolve it.

Cancellations and changes

Production starts quickly. If you need to cancel or change an order, email us as soon as possible. If production hasn’t started yet, we’ll cancel or update it and refund you in full.

Refunds

If we can’t send a replacement (for example, an item is no longer available), we’ll refund your original payment method. Refunds usually appear within 5–10 business days, depending on your bank.